Delivery & Returns
Delivery information is set out in two sections as follows.
1. Delivery & Returns
2. Postal Restrictions
For UK customers only!
Sorry we do not offer International Shipping due to excessive bureaucracy.
Section 1.
FREE UK Delivery, Please Note : a signature will be required on all deliveries. Some services to outlying areas will have extended delivery times, please see Post Restrictions.
We
Offer FREE UK delivery on all items under 30 Kilos in weight, with the
following exceptions :
Items
over 20KG where the customer is within the “Islands & Highlands and
Northern Ireland”, (you know who you are!) where any additional cost charged by
the courier will be passed on to the customer ;
Large
Parcels, (up to 2.5M in length and 5M length and girth combined) are not
possible in some outlying areas, please see post restrictions.
Oversized
items, (such as furniture) will require a courier quote and are priced
individually depending on customer postcode.
All
customers or items that fall under the above categories, please email, (see
below) with a FULL postal address and telephone number, so a postage quote can
be obtained.
All
items are sent fully insured as follows :
Small
and medium packages are sent via : Royal Mail 1st / 2nd class recorded
delivery, or Special Delivery, (depending on value of item) ; or other appropriate courier.
Larger
parcels are sent through Parcelforce 48 ;
Oversized
items will be sent through an appropriate courier.
Items
are normally posted within 48 hours, Monday – Friday, 10am - 2pm except Bank
Holidays.
Retro
Antiques Curios are environmentally aware, we recycle and reuse packaging
materials where possible.
Returns
and Refunds
Customer note : The items we sell are vintage or antique, they are not new. Wear and tear is to be expected on all items commensurate with age and use, this is NOT damage. Please see item description and photographs for condition, if you are not sure or have any questions please ask.
Purchases
from Retro Antiques Curios, (RAC) are protected by The Distance Selling
Regulations 2000, which can be found HERE.
Under
these regulations you have the right to cancel your purchase within 14 working
days after receipt of the item.
Change
of mind -
You
will receive a refund of the original price less our included, and your RETURN
postage cost, (please follow instructions below).
Not
as described -
You
will receive a full refund including return postage, (please follow
instructions below).
Damaged
Items
Please
check parcel for obvious damage before accepting, and mark as “damaged” with
the courier.
Under
all circumstances :
Please
email info@retro-antiques-curios.co.uk in the first instance,
and clearly state the problem or the reason for returning the item.
If a
return is accepted we will then assign you a returns reference, which should
be clearly marked on the front of the parcel, we will also send you the returns address.
Include
in your package a signed letter stating the reason for your return and the
original receipt.
Once
received and checked by our staff, a refund will be issued.
All
items must be returned in the original packaging, with the same delivery method
and insurance cover with which it was sent, (unless otherwise agreed).
All
refunds will be completed within 14 working days of receiving the item back via
the same method it was paid by.
Failure to follow the above instructions will affect your refund.
Section 2.
UK Post Restrictions
Please Note : These restrictions apply to packages
in excess of 2KG.
Many of the restrictions are just extended delivery times, however in some of the more remote areas there is a size restriction on larger parcels, (you know who you are).
RAC will not be responsible for non delivery due to parcel size, refunds for such orders will be affected.
For customers who live in affected rural areas, please contact us first to discuss a more appropriate postal service.